Refund Policy

1. Digital Product Nature

SmartFlo Pro is a digital product delivered instantly upon purchase via your private Customer Hub. Because the product is delivered digitally and accessed immediately after purchase, it is considered delivered and activated at the time access is granted.

All payments are processed by our payment processor, who act as the Merchant of Record for all transactions. By completing a purchase you agree to the terms of our payment processor and the terms of this Refund Policy.

2. General Position

We encourage all customers to review the product description, FAQ, and system requirements thoroughly before purchasing. If you have questions before buying, please contact us at support@thesmartflo.com — we are happy to help.

3. Circumstances Where a Refund May Be Granted

We will consider refund requests in the following situations:

• Duplicate purchase — you were accidentally charged more than once for the same product
• Technical failure — a verified technical issue prevents you from accessing or using the product and our support team is unable to resolve it within a reasonable timeframe
• Product non-functionality — the product is fundamentally non-functional as described, despite correct use on a supported platform (Google Sheets on a current browser)

Refund requests must be submitted within 14 calendar days of the date of purchase.

4. Circumstances Where a Refund Will Not Be Granted

We do not issue refunds in the following cases:

• Change of mind, lack of use, or subjective dissatisfaction with the product
• The product has already been accessed and used successfully
• Incompatibility with unsupported software versions or devices not meeting the stated system requirements
• Requests submitted more than 14 calendar days after the date of purchase
• Issues caused by modifications to the product outside normal use
• Failure to read the product description, FAQ, or setup instructions before purchase

5. How to Request a Refund

To submit a refund request, email us at support@thesmartflo.com with the subject line Refund Request and include:

• Your full name
• The email address used at purchase
• Your order number (found in your purchase confirmation email)
• A clear description of the reason for your request

We will review your request and respond within 3 business days. If approved, the refund will be processed by our payment processor back to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Customer Responsibilities

By completing a purchase of SmartFlo Pro, you acknowledge that:

• You have read and understood the product description and system requirements before purchasing
• SmartFlo Pro requires a Google account and runs within Google Sheets — you are responsible for ensuring compatibility before purchase
• Refunds will only be processed where your request meets the eligibility criteria set out in this policy
• You have had the opportunity to contact us with pre-purchase questions before completing your transaction

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be published on this page with an updated "Last Updated" date. Your continued use of the website following any changes constitutes acceptance of the revised policy.

Questions about this policy?

Email us at support@thesmartflo.com and we will respond within 1–2 business days.

SmartFlo Edge · Ontario, Canada · thesmartflo.com